Term and Conditions

Cleaning Services

The Service will be for such cleaning duties as agreed between you and 360 Cleanup at the time of booking.
All cleaning products and equipment required to service your property are provided by 360 Cleanup.
If at any time prior to or during your service, a service provider feels there is a safety issue, at their discretion, they can terminate the service

Provide a safe working environment for the service provider to perform the Service;
Leave access unobstructed to those areas of the Property requiring the Service;
Provide the service provider access to all service utilities (including hot and cold water, electricity, and rubbish bins) as required to complete the Service;
Prior to the commencement of the Service, inform the service provider of any hazards, slippery surfaces, risks, or dangers you’re aware of.

The Customer agrees to pay at the completion of service.
Payments can be made via cash, credit card, cheque, or direct deposit.
Direct deposit payment must be made prior to the next scheduled weekly or fortnightly service.
A 50% deposit is required at the time of booking for an End of Lease or Move Out Clean.
Payment can be either made by cash, direct deposit, or credit card with the balance to be paid on completion of the cleaning.
Credit card payments will incur a 1.5% surcharge.
Direct Debit is only available for regular cleaning services.

The Customer agrees to pay in full, within 7 days of the invoice date.
The Customer agrees to pay a late fee administration charge of $10 per day for each day after the 7-day period that payment is not received

360 Cleanup prides itself on accurate quotes. We will need to view your property in person in order to commit to a quote.
If a service is requested outside of the original quote (example, addition of an oven or window clean), you will be informed of any extra cost before work commences

Any changes to the Service originally agreed to between your 360 Cleanup service provider and yourself must be advised and the price agreed on prior to the service commencing.
If time allows, your service provider may agree to provide the additional services that same day. Otherwise, a day and time that suits both can be agreed on. For your best outcome, please call a day or so ahead to make sure all your needs can be met.

Any changes to the Service originally agreed to between your 360 Cleanup and yourself must be advised to and the price agreed on prior to the service commencing.

Customers must report dissatisfaction with the Service provided, within 24 hours of completion of the Service. Houseproud will endeavour to resolve the problem quickly and efficiently. 360 Cleanup may, at its discretion, offer the Customer either of the following:
1. The Customer agrees to pay in full, within 7 days of the invoice date.
2. The Customer agrees to pay a late fee administration charge of $10 per day for each day after the 7-day period that payment is not received

The Customer must inform 360 Cleanup of any incident where an accident, breakage, damage to property, or theft has occurred due to any act of the Cleaner within 24 hours of completion of the Service.
To the extent permitted by law, the Customer is not entitled to claim any loss for any incident if the incident is not reported to 360 Cleanup within 24 hours of completion of the Service.
Any accusation of Theft must be reported to the Police before 360 Cleanup can proceed with any recovery action.

360 Cleanup agrees not to share any information provided by the Customer with any third party not directly involved in the provision of the Service (unless required to do so by law).

At 360 Cleanup, we’re only as good as our last clean. You are not locked into any contracts with regard to regular cleaning services. At any time you feel our services are slipping, please tell us. We believe in good communication. We would love to know how you’re feeling, so we can do everything in our power to keep you happy and relaxed when you walk into your home/office after a fresh Houseproud clean.